Nike store return policy
We design Nike products to bring quality and performance to your active life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Returns with an original receipt
Merchandise can be returned for a refund or merchandise exchange for any reason within 30 days of original purchase. After 30 days, merchandise must be unworn and unwashed to receive a refund or merchandise exchange. Refunds will be issued based on the original form of payment.
Returns with a gift or return/exchange receipt
Merchandise can be returned for a merchandise exchange at the original purchase price if returned within 30 days of original purchase. After 30 days, merchandise must be unworn and unwashed to receive an exchange.
Returns without a receipt
Merchandise originally purchased from a Nike Retail Store can be returned for a merchandise exchange at the current selling price on the day of the return only if the item is unworn and unwashed and with store manager approval.
Gift cards are non-refundable.
Certain items carry their own return policies and the above guidelines do not apply. Please refer to the return policy information that came with your item for more details.
We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.
If you need information for Converse store returns, please see this article.